Merchant Agreement, Terms and Conditions

1. Agreement & Definitions

1.1 “Agreement” refers to this Terms and Conditions, the Privacy Policy, any order form, and the payment instructions provided;
1.2 “Checkout” refers to completion of the cart checkout process on our App/Website that results in an Order confirmation;
1.3 “Customer” refers to any person, firm, company or body registered with Nextbeu to place an Order on the Website and/or App;
1.4 “Delivery” refers to goods and any form of delivery service, which are provided by the Company or Participant Retailer;
1.5 “Goods” refers to the consumer products which are on retail sale by the Participating Retailer, including but not limited to groceries and daily needs for consumer use and / or consumption and which are made available through its Premises. Notwithstanding the above, Nextbeu shall have absolute discretion not to include any such identified Goods on the Platform at its sole and absolute discretion;
1.6 “Independent Contractor” refers to any third-party individual rider or rider company engaged by the Company to provide delivery service;
1.7 “Order” refers to confirmed shopping cart submitted by you upon checkout from the Website or App;
1.8 “Participating Retailer” refers to a third party, which is cooperating with Nextbeu to supply the Goods and Services (if any);
1.9 “Platform” refers to an online market place known as, an internet domain property registered under the Company’s name, for the Customer to purchase groceries from the Website or App;
1.10 “Privacy Policy” refers to the agreement as displayed on this site, governing how we collect and store data;
1.11 “Service” or “Services” refers to services which we may supply and you may request from our Website or App including such services provided by third party service providers such as payment gateway services;
1.12 “Delivery Fee” refers to the delivery charges and shopper fees that you will be charged upon placing an Order with Nextbeu;
1.13 “Total Bill” refers to the total price for Delivery, Goods or Services ordered, including any other charges or taxes including but not limited to Sale and Services Tax (“SST”), government duties and other levies imposed at any time by the government that shall be charged to you upon completion of your Delivery;
1.14 “We”, “Us”, “Our”, “Nextbeu”, “the Company”, all reference to the Company;
1.15 “Website” refers to the online market place owned and operated by the Company and known as “Nextbeu”, an e-commerce Platform having its domain at or any subdomain thereof on which we offer our Goods and Services;
1.16 “You”, “Your”, “Yours” refer to you, the individual or representative of corporate body accessing this Website or App to order Goods and Services from the Website or App or any other way to order from Nextbeu.

2. Registration of Participant Retailer & Payment

Registration of Participant Retailer Account
2.1 Before placing your products on Nextbeu market place, you are required to provide a valid company registration information, company background and product specifications.

2.2 Only one (1) Retailer account is allowed for each registered company. Additional accounts may be allowed at our discretion.

2.3 When using our Website and/or App, you agree to provide us with the correct required information and warrant that:

Suspension / Termination of Retailer Account
2.4 Nextbeu has absolute discretion and rights to refuse registration of any account and to terminate the registration of any account for any reason whatsoever.

2.5 We consider the following actions as wrongful use of Nextbeu retailer account, including but not limited to:

  1. Usage of account for any illegal activities in accordance to the laws of Malaysia; and/or
  2. Usage of account for commercial or non-domestic purposes; and/or
  3. Usage of multiple accounts for manipulations in related to Nextbeu promotions; and/or
  4. Creation of account on behalf of another entity without their authorization.

Payment Collection and Settlement
2.6 Full payment will be collected by Nextbeu for all Goods dispatched and Services provided by Participating Retailer. Nextbeu is authorized to collect payment on behalf of Participating Retailers. Once we received confirmation from the customers that Goods and Services have been delivered, payment will be made from Nextbeu to retailer by: (i) online payment (ii) cheque within 15 working days.

3. Delivery Policy

Delivery Area
3.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be sent only by Participating Retailers to the address provided by customer in the ‘Delivery Address’ section before completion of payment in the checkout cart. Addresses added in either Shopper or Driver Notes or live chat will be considered as invalid and will not be eligible for any deliveries. Customers are not allowed to change delivery address after the Order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. Our delivery service is only available in selected areas. You are advised to check the Website and/or App on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.

Delivery Timeframe
3.2. Once the order has been confirmed, the Participating Retailer MUST proceed the delivery of goods purchased within 5 working days upon the confirmation of purchase. The retailer shall contact customers to inform on the expected delivery time and date. 

If customers had no objections on the proposed time, the Participating Retailer reserves the rights to charge customers for redelivery attempt should there be any failed delivery attempts upon receiving the confirmation via Nextbeu communication channel.

Delivery Charges
3.3 We require a minimum spending of an amount as stated in our App/ Website on the selected Participating Retailer page to entitle for free delivery services. The delivery charges for each timeframe may vary depending on slot demand. Furthermore, the delivery charges may increase depending on the distance from the chosen Premises of the Participating Retailer to your Delivery Address.

Risk of Goods
3.4 All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.

Failed Delivery
3.5 If you are unable to collect your Goods and/or refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the rider will return to the Premises with all the items. Service fee and delivery charges are still applicable and chargeable.

3.6 (i) If you fail to accept delivery of the Goods delivered to you, during the time of delivery; or (ii) if we are unable to deliver at the selected delivery period due to your failure to provide sufficient and/or appropriate instructions, then such Goods shall be deemed delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost. In such cases, we always reserve the right to cancel your Order and/or have your items sent back to the store.

3.7 At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.

3.8 We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such Goods or premises:

(i) your failure to provide adequate access or arrangements for delivery;
(ii) at your request to complete the delivery procedure due to your absence whereby leaving the Goods at your doorsteps, lobby, guardhouse or designated recipient;
(iii) your request to deliver the Goods to the Delivery Address.

3.9 Your Goods will be delivered to the delivery address you provided in the checkout cart of our Website or App. We always reserve the rights to deliver your Order only to the main entrance of your delivery address (such as the lobby of your apartment or condominium).

3.10 With your express consent, you may request our rider to deliver your Goods to the particular floor of your delivery address or into your kitchen or living space at your own risk.

3.11 Upon delivery of the Goods, if our rider has doubt over the age of the recipient of the Goods, he is entitled to request the recipient to produce identity card to prove his age. If the recipient is found to be below eighteen (18) years old or twenty-one (21) years old (for age-restricted item) or failed to produce identity card, our rider shall not hand over the Goods to the recipient and to return the Goods to the store.

Cancellation Policies

3.12 We may cancel your Order if your product(s) is not available for any reason. You are entitled for refund at the price which you have paid during checkout cart via online payment, subject to the period of time your bank required to arrange such refund.
3.13 Once our stores/retailers has started picking the items of your Order, for technical reasons, you cannot cancel the Order.